File(s) under permanent embargo

Reason: GIBS Policy

E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach

Name: E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach
Published: 2021-03-12T08:33:45+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: Service quality, Electronic banking, Internet banking, Customer satisfaction, Customer trust, Customer involvement, Banking, Finance and Investment not elsewhere classified, Business Information Systems, Business and Management not elsewhere classified, Consumer-Oriented Product or Service Development, Innovation and Technology Management, Marketing Measurement

dataset

posted on 2021-03-12, 08:33 authored by Lefang NtefangLefang Ntefang

This is data collected for a qualitative research for determining E-banking service quality and its effects on customer involvement, trust & satisfaction, hence a moderation and mediation approach was used.

History

Department/Unit

GIBS

File(s) under permanent embargo

E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach

History

Department/Unit

Usage metrics

Categories

Keywords

Licence

Exports