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E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach

dataset
posted on 2021-03-12, 08:33 authored by Lefang NtefangLefang Ntefang

This is data collected for a qualitative research for determining E-banking service quality and its effects on customer involvement, trust & satisfaction, hence a moderation and mediation approach was used.


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GIBS

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    Gordon Institute of Business Science

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    Keywords

    Service qualityElectronic bankingInternet bankingCustomer satisfactionCustomer trustCustomer involvementBanking, Finance and Investment not elsewhere classifiedBusiness Information SystemsBusiness and Management not elsewhere classifiedConsumer-Oriented Product or Service DevelopmentInnovation and Technology ManagementMarketing Measurement

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