E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach
<p><b>This is data collected for a qualitative research for determining E-banking
service quality and its effects on customer involvement, trust &
satisfaction, hence a moderation and mediation approach was used.</b></p>
<p><br></p>
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Service qualityElectronic bankingInternet bankingCustomer satisfactionCustomer trustCustomer involvementBanking, Finance and Investment not elsewhere classifiedBusiness Information SystemsBusiness and Management not elsewhere classifiedConsumer-Oriented Product or Service DevelopmentInnovation and Technology ManagementMarketing Measurement
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