File(s) under permanent embargo
Reason: GIBS Policy
E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach
datasetposted on 2021-03-12, 08:33 authored by Lefang NtefangLefang Ntefang
This is data collected for a qualitative research for determining E-banking service quality and its effects on customer involvement, trust & satisfaction, hence a moderation and mediation approach was used.
Service qualityElectronic bankingInternet bankingCustomer satisfactionCustomer trustCustomer involvementBanking, Finance and Investment not elsewhere classifiedBusiness Information SystemsBusiness and Management not elsewhere classifiedConsumer-Oriented Product or Service DevelopmentInnovation and Technology ManagementMarketing Measurement