Experiences of social workers when referring cases to designated child protection organisations (DCPOs)

The study took a qualitative aproach. Non-probability sampling was used in this study, and purposive sampling was further employed to ensure the inclusion of participants who could offer a significant description of the phenomenon being studied. The organisational gatekeeper, was contacted to assist with the recruitment of participants. The researcher also made use of a pilot study to evaluate the feasibility of the study and the research tool. The data were collected by making use of semi-structured interviews to obtain rich descriptive data. The data was analysed using thematic analysis. To ensure the trustworthiness of the research study, the following criteria were met: transferability, dependability, confirmability, and credibility.

The concluding findings of the study were that while a few participants noted positive aspects of the referral process, the prevailing view was that referring cases to DCPOs, was largely a negative experience. These challenges were seen to have adverse effects on both the social workers and the children concerned. Furthermore, participants in this study indicated that their collaboration with DCPOs was primarily driven by the need to gather information, as they were often uncertain about the referral process. Collaboration was further hindered by the lack of clear guidance from DCPOs concerning service delivery boundaries and the identity of the designated social worker assigned to the case.

The inefficiencies within the referral system negatively affect children's academic performance, often leading to increased absenteeism. These shortcomings also erode the child’s trust in the social worker. Participants further highlighted the detrimental impact on social workers, noting that the system’s shortcomings take a psychological toll, leaving them feeling discouraged and as though they are failing in their duties. Participants offered several recommendations to enhance the referral process to DCPOs. They suggested the creation of a structured system supported by clear standard operating procedures. Additionally, they emphasized the need for targeted training on the referral process for social workers, DCPOs, and other key stakeholders involved, such as SAPS.