Systemic interdisciplinary approach to understanding human behaviour during enterprise content management (ECM) institutionalisation

<p dir="ltr">The study revealed that understanding human behaviour as a multifaceted, dynamic system is crucial for effective organisational change. Leadership support and fostering a learning culture are pivotal during this process. Moreover, skilled change agents - balancing autonomy and cooperation - play a vital role in successful institutionalisation. Moving beyond technical skills, digital literacy encompassing sociological awareness and emotional intelligence is required as part of customised training in information behaviour. Including effective use of technology tools and interventions like speed reading, time management, stress reduction, mindfulness, and behavioural coaching, digital literacy training will empower individuals to navigate change effectively.</p><p dir="ltr">The study further revealed that existing theoretical constructs, although centred on human components, fall short of addressing how individual employees navigate dynamic work environments. Even within change management frameworks ostensibly tailored to individuals, the emphasis prioritises the collective employee experience, overlooking the nuanced factors influencing each person’s acceptance or resistance to change during ECM institutionalisation. Consequently, while exploring the interdisciplinary dimensions of ECM institutionalisation, it was discovered that no single theoretical construct adequately served as the study’s theoretical foundation. Thus, an original theoretical framework that underscores the intricate nature of human behaviour within the interdisciplinary context of ECM institutionalisations was developed. This forms the basis of the systemic interdisciplinary approach to understanding human behaviour during ECM institutionalisation, which proposes a single lens for a telescopic view of the complex nature of the human dimensions in ECM institutionalisations. With every turn of the lens, the telescopic view enables examining the intricate interplay among individuals, organisational processes, and technological systems during the process of ECM institutionalisation from an interdisciplinary perspective.</p><p><br></p><p dir="ltr">The goal of the telescopic interdisciplinary approach is to extend beyond theory; it has a practical application. As organisations navigate ECM institutionalisation, they continuously need to adjust their focus to:</p><p dir="ltr">a) understanding individuals’ unique threads - motivations and hindrances alike- and how these change over time.</p><p dir="ltr">b) continuously aligning processes and technology to maintain coherence.</p><p dir="ltr">c) create an environment where employees accept change and actively contribute to its success.</p><p dir="ltr">d) foster a mindset where adaptation and continuous improvement become part of the organisational DNA.</p><p dir="ltr">To ensure that ECM solutions are institutionalised, a thorough understanding of the interaction between people, processes, technology, and information as a system and an in-depth understanding of the complexity of human behaviour are required. When institutionalised fully, they would enable an organisation to adapt to the changing demands of the environment where it continuously provides products and services.</p>